Author Topic: On-line Stores & Sellers  (Read 213720 times)

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Offline George

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Re: On-line Stores & Sellers
« Reply #1220 on: October 13, 2017, 12:50:00 PM »
I did it and they said 'just wait a little more'...

They try to tell me that too, sometimes, but I always say no and demand a refund. A month past the expected delivery date is already being way too patient, I think.   
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Offline ritter

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Re: On-line Stores & Sellers
« Reply #1221 on: October 13, 2017, 12:55:47 PM »
Really? I still saw Archiv CDs listed when I visited yesterday.
Yes, they're  still there, but no new ones for almost two years now IIRC.  :(
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Offline aligreto

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Re: On-line Stores & Sellers
« Reply #1222 on: October 13, 2017, 01:17:06 PM »
I did it and they said 'just wait a little more'...

They try to tell me that too, sometimes, but I always say no and demand a refund. A month past the expected delivery date is already being way too patient, I think.   


I would agree with George; go for a refund demand asap  ;)
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Offline Obradovic

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Re: On-line Stores & Sellers
« Reply #1223 on: October 14, 2017, 05:34:25 AM »


I would agree with George; go for a refund demand asap  ;)

Ηmmm... yes... there are some signs lately that made me uneasy about their reliability: a few days after I ordered the Vol. 1 of Rossini Cantatas (Chailly, Decca, not generally available) I received a message that my order has been dispatched and a few days later I was informed that they refunded the total cost! After dispatching what? Did they dispatch anything? No. So why the assured me that my order is on the way? why the disc still appears as available? And as the new missing orders are long deleted discs (Debussy-La Mer-Sinopoli, DG & Bernstein conducts his Divertimento etc, DG) I'm afraid there is nothing that can be shipped...

Offline listener

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Re: On-line Stores & Sellers
« Reply #1224 on: October 22, 2017, 06:51:54 AM »
Perhaps I missed this earlier, jpc shipping was EUR 10.00 now EUR 11.56, still not bad considering the distance and the size of some of my orders.

Parsifal

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Re: On-line Stores & Sellers
« Reply #1225 on: November 06, 2017, 09:40:50 AM »
Did crotchet.co.uk go out of business? Their URL doesn't work.

I remember I used to order from them all the time. Then they sent me an email announcing  that they had upgraded their web site and as a result my account had been obliterated, including order history and shopping cart. I never ordered from them again.

Offline Todd

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Re: On-line Stores & Sellers
« Reply #1226 on: November 06, 2017, 09:44:55 AM »
Did crotchet.co.uk go out of business?


Yes, a couple years ago.
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Parsifal

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Re: On-line Stores & Sellers
« Reply #1227 on: November 09, 2017, 09:31:55 PM »
Purchased an item from Amazon which was listed as published by Decca, and they sent me an archivmusic CD-ROM. It was Amazon proper, not a Marketplace seller. Requested a return, granted with no difficulty.

Offline Mirror Image

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Re: On-line Stores & Sellers
« Reply #1228 on: November 09, 2017, 09:44:11 PM »
I made my last purchase with Presto Classical. They have screwed my orders up too many times to consider using them again. The first time I was okay with the mistake, but when every order I make with them has items missing or they simply have not shipped all of my items within that order at the same time as the others, it becomes a problem.
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Offline The new erato

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Re: On-line Stores & Sellers
« Reply #1229 on: November 10, 2017, 12:10:49 AM »
Never had a problem with presto. When an item is late they occasionally split up an order and sends the missing item later and I cannot see the problem with that.

Offline Turner

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Re: On-line Stores & Sellers
« Reply #1230 on: November 10, 2017, 12:28:51 AM »
I´ve been very satisfied with ordering from Presto, MDT and JPC.de.

A slight disruption was JPC.de changing a paid order from a Friday, cancelling an item in a notice on Monday, where I found out that it was because the price had gone up during the weekend. This in spite of the item still being stated to be in stock on Monday too. When I contacted them, they however swiftly agreed to sell me the item for the reduced price in a later order from them. I guess there´s some automatic cancellations going on in their system at times.

As for Amazon´s European websites, I think I´ve noticed an increasing number of companies who seem to offer low prices, but then show to be based say on the Channel Islands or in Switzerland, adding massive custom fees and service fees to that initial, low price. In reality, their prices aren´t competitive then, and one has to look carefully about their addresses, to avoid costly surprises (I haven´t tried Swiss providers I think, but from what I understand, those custom fees will be added to deliveries for the EU).

Also, I´ve noticed that a good deal of the bigger companies have addresses in the Netherlands. In relation to the current Paradise Papers story, from what I understand, the Dutch business registration and tax system has for decades specialized in providing comfortably easy access to overseas 'tax heavens' for companies.
« Last Edit: November 10, 2017, 12:35:51 AM by Turner »

Parsifal

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Re: On-line Stores & Sellers
« Reply #1231 on: November 10, 2017, 06:53:00 AM »
I made my last purchase with Presto Classical. They have screwed my orders up too many times to consider using them again. The first time I was okay with the mistake, but when every order I make with them has items missing or they simply have not shipped all of my items within that order at the same time as the others, it becomes a problem.

I interpret that as a favor to you. It means they are taking the expense of shipping immediately available items right away, rather than delaying the entire order until all items are available.

Offline Mirror Image

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Re: On-line Stores & Sellers
« Reply #1232 on: November 10, 2017, 07:53:04 PM »
I interpret that as a favor to you. It means they are taking the expense of shipping immediately available items right away, rather than delaying the entire order until all items are available.

But when that goes against the wishes of the customer then it’s a problem and not a favor to me at all. You have the option before checkout to have all of your items shipped together or to have them shipped as they become available. I always choose the first option, but this isn’t what I found annoying. What I found annoying was when I open my package only to find three items missing whenever the invoice clearly states that these items were supposed to be in the package. It would be different if it was a one time thing (even twice I understand), but to have it happen 4 times out of 5 --- that’s just frustrating.
« Last Edit: November 10, 2017, 08:13:37 PM by Mirror Image »
“I really would like to go to Marmorkirken. It was there that I heard music for the first time, and that experience is like a heavenly vision for me.” - Rued Langgaard

Offline stingo

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Re: On-line Stores & Sellers
« Reply #1233 on: November 25, 2017, 07:24:53 AM »
I am probably late to the party on this, but Chandos is offering a discounted (£5 vs the regular £9.99) download title every hour (title must be paid for before its hour expires). As I write this, there is a Beethoven/Archduke Ferdinand violin variations as well as a Beethoven sonata. I am listening to an English Guitar Concerti (Craig Ogden/Northern Sinfonia, Hiscox) download that I picked up yesterday and am liking it. At any rate, I just thought it was an interesting way to run a sale.

Offline Turner

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Re: On-line Stores & Sellers
« Reply #1234 on: November 26, 2017, 01:48:24 AM »
I´ve been very satisfied with ordering from Presto, MDT and JPC.de.

A slight disruption was JPC.de changing a paid order from a Friday, cancelling an item in a notice on Monday, where I found out that it was because the price had gone up during the weekend. This in spite of the item still being stated to be in stock on Monday too. When I contacted them, they however swiftly agreed to sell me the item for the reduced price in a later order from them. I guess there´s some automatic cancellations going on in their system at times.

As for Amazon´s European websites, I think I´ve noticed an increasing number of companies who seem to offer low prices, but then show to be based say on the Channel Islands or in Switzerland, adding massive custom fees and service fees to that initial, low price. In reality, their prices aren´t competitive then, and one has to look carefully about their addresses, to avoid costly surprises (I haven´t tried Swiss providers I think, but from what I understand, those custom fees will be added to deliveries for the EU).

Also, I´ve noticed that a good deal of the bigger companies have addresses in the Netherlands. In relation to the current Paradise Papers story, from what I understand, the Dutch business registration and tax system has for decades specialized in providing comfortably easy access to overseas 'tax heavens' for companies.

MDT seems to have gone berserk with their postage rates recently; a delivery of two small CD box sets will now cost £ 10.25 to Denmark. One is £ 7.25 !

But they are to a large extent excluding themselves from the market as regards my buyings, those prices usually not being competitive compared to those of other sellers.

German Zweitausendeins sometimes has interesting offers (their selection is limited though), and a fixed postal rate. Offers from lesser known repertoire often stay there for long.
The Brilliant Classics 50 CD Telemann Edition has been 50 Euros there for ages. The Brilliant Russian Chamber 6 CD box, for 4 Euros, too.
« Last Edit: November 26, 2017, 01:59:45 AM by Turner »

Spineur

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Re: On-line Stores & Sellers
« Reply #1235 on: November 26, 2017, 02:37:50 AM »
The latest order Momox/Medimops didnt make it after now a full month.  I just asked for a refund.  I am afraid I will have to look for alternatives.  I prefer to pay more and have a good delivery service.  On that count, only Amazon and clicmusique have kept their delivery promises.


Offline Que

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Re: On-line Stores & Sellers
« Reply #1236 on: November 26, 2017, 03:20:57 AM »
The latest order Momox/Medimops didnt make it after now a full month.  I just asked for a refund. I am afraid I will have to look for alternatives.  I prefer to pay more and have a good delivery service.  On that count, only Amazon and clicmusique have kept their delivery promises.

I'm not so happy with the carelessness of Medimops either....

There is another German party ReBuy, that has really good offers on collectibles.
But.. they are unwilling to ship outside of Germany.... ::)

For new stuff I use jpc for larger orders. Shipping to the Netherlands is cheap and free one weekend a month or so.They have great deals.
For single items,  I use the Amazon UK marketplace. Shipping is £2 an item, which is much cheaper than the market places of the ither European Amazons.
But I'm not sure if that is going to last after Brexit.....

German Amazon is starting to focus more on the Netherlands, featuring a Dutch language option.
Not that I necessarily need that, I'd rather see shipping costs go down...

Q
« Last Edit: November 26, 2017, 03:24:36 AM by Que »
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Spineur

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Re: On-line Stores & Sellers
« Reply #1237 on: November 29, 2017, 10:12:34 AM »
The latest order Momox/Medimops didnt make it after now a full month.  I just asked for a refund.  I am afraid I will have to look for alternatives.  I prefer to pay more and have a good delivery service.  On that count, only Amazon and clicmusique have kept their delivery promises.
In the end, I got no refund.  They didnt want to understand that I had not recieved the order.  They are finished with me.  This is where Amazon shines: for them customer satisfaction is their priority.  Here the amount lost is negligible, but the frustration very large.

Parsifal

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Re: On-line Stores & Sellers
« Reply #1238 on: December 01, 2017, 10:02:36 AM »
In the end, I got no refund.  They didnt want to understand that I had not recieved the order.  They are finished with me.  This is where Amazon shines: for them customer satisfaction is their priority.  Here the amount lost is negligible, but the frustration very large.

Was the order made through Amazon Marketplace? If so, my experience is that Amazon will override and refund you even if the merchant doesn't respond.

Offline aligreto

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Re: On-line Stores & Sellers
« Reply #1239 on: December 01, 2017, 10:13:24 AM »
Was the order made through Amazon Marketplace? If so, my experience is that Amazon will override and refund you even if the merchant doesn't respond.

That is my experience also.
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