Author Topic: On-line Stores & Sellers  (Read 263043 times)

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Offline flyingdutchman

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Re: On-line Stores & Sellers
« Reply #1280 on: January 29, 2019, 02:58:31 PM »
I've ordered CDs from several good places in Oregon and also California (used items).  Are Everyday Music and Amoeba (California - a few locations) still around?  I hadn't heard of Classical Millennium before?  Were they a store or strictly online?

PD

They were a store...and the best in any state.  But, the powers that be took it away.  Now all there is is Everyday.  It's ok, but it couldn't hold a torch to Classical Millenium.

Offline Pat B

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Re: On-line Stores & Sellers
« Reply #1281 on: January 29, 2019, 03:31:35 PM »
importcds.com (sometimes their own web site is a better deal than amazon marketplace version)

In my experience, the nominal prices are usually similar, but their website discounts on shipping for multiple items. They also have site-wide sales a couple times per year.

Classical Music Superstore on alibris is similar. They don’t have sales as such, but alibris almost always has a coupon.

Aside from saving a few bucks per order, I think there is value in supporting alternatives to the behemoth.

Ghost of Baron Scarpia

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Re: On-line Stores & Sellers
« Reply #1282 on: January 29, 2019, 03:50:01 PM »
In my experience, the nominal prices are usually similar, but their website discounts on shipping for multiple items.

Depends, before the holiday break I picked up the complete Arrau and the Rostropovich/DG for 25% less than on marketplace. But more often than not I agree prices are similar.

Offline JBS

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Re: On-line Stores & Sellers
« Reply #1283 on: March 27, 2019, 07:34:28 AM »
For the last several weeks, Arkivmusic has been having problems with its system.  Instock status of items is not reliable, I have received items without being notified of being shipped or charged to my credit card, etc.
The last such was a fairly large order, so I emailed them to let them know that once again I received CDs not yet paid for. 

The response should be of interest to anyone who uses them on a regular basis.

Quote
Thank you for contacting us. I do apologize our customers have not been getting email notifications about shipments going out. Also accounts not showing that the orders unshipped. We are in the process of moving our warehouse and updating our system. This is causing delay with the tracking numbers going to our customer's Arkivmusic accounts to be billed and an email sent with tracking information. We are working really hard to get this fixed and updated as fast as we can. If you have any other questions please let us know.

Offline Brian

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Re: On-line Stores & Sellers
« Reply #1284 on: March 27, 2019, 08:15:37 AM »
Thanks, I just placed an order from the Alpha sale of stuff that's mostly out of stock so that is good to know. I'll expect the CDs to arrive some random day in the next few months  :P

Offline JBS

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Re: On-line Stores & Sellers
« Reply #1285 on: March 27, 2019, 11:09:18 AM »
Thanks, I just placed an order from the Alpha sale of stuff that's mostly out of stock so that is good to know. I'll expect the CDs to arrive some random day in the next few months  :P

If their system says "back ordered" assume it will arrive in almost exactly six weeks, the time they give themselves for back orders.

It's the stuff the system says is in stock but is not that gives a problem. 

Offline Brian

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Re: On-line Stores & Sellers
« Reply #1286 on: May 15, 2019, 06:02:34 AM »
Hey Presto Paul, did you guys get rid of "sort results by price"?

Offline Brian

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Re: On-line Stores & Sellers
« Reply #1287 on: June 07, 2019, 06:18:20 PM »
ArkivMusic canceled my order of Salonen Cello Concerto. You know, the brand new major label release that is in stock everywhere.

My girlfriend says "it's cuz they know you have too much music."

Offline JBS

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Re: On-line Stores & Sellers
« Reply #1288 on: June 07, 2019, 06:38:18 PM »
They have yet to decide if they will ever ship the three items on backorder I ordered in March. They did ship a fourth, fortunately the only one I really wanted (Atterberg Double Concerto).

But I noticed something this evening. USPS Informed Delivery  shows shipments from Arkiv as coming from "Alliance Entertainment" in Louisville KY. Import CDs shipped a CD today, which also shows up under "Alliance Entertainment" in Louisville KY.

Offline Mirror Image

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Re: On-line Stores & Sellers
« Reply #1289 on: June 07, 2019, 06:46:35 PM »
What is going on with ArkivMusic? Are they losing it? Is management in an uproar? Are employees quitting? Something is definitely going on there to have these continuous problems.
“Works of art make rules; rules do not make works of art.” - Claude Debussy

Ghost of Baron Scarpia

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Re: On-line Stores & Sellers
« Reply #1290 on: June 07, 2019, 08:21:57 PM »
They have yet to decide if they will ever ship the three items on backorder I ordered in March. They did ship a fourth, fortunately the only one I really wanted (Atterberg Double Concerto).

But I noticed something this evening. USPS Informed Delivery  shows shipments from Arkiv as coming from "Alliance Entertainment" in Louisville KY. Import CDs shipped a CD today, which also shows up under "Alliance Entertainment" in Louisville KY.

They are a big fulfillment service for optical media. I seem to recall other Amazon marketplace sellers that are use them, maybe “blowitoutahere” for instance.

Offline JBS

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Re: On-line Stores & Sellers
« Reply #1291 on: June 08, 2019, 08:28:52 AM »
What is going on with ArkivMusic? Are they losing it? Is management in an uproar? Are employees quitting? Something is definitely going on there to have these continuous problems.

From my POV, it seems to be one basic problem that has been ongoing for quite some time; the computer system doesn't seem to correctly track inventory, so it says some stuff is in stock when it should really show "low stock" or out of stock, so you can order something and not find out it is actually a back order item until the next day (or more, if you order over the weekend). The warehouse move they made caused more problems, but those seem to resolved themselves.

Offline Madiel

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Re: On-line Stores & Sellers
« Reply #1292 on: October 10, 2019, 05:52:35 AM »
Well, I haven't bought anything today but I thought it was worth looking back at the big purchasing process that I started just over a month ago.

Why? Because I bought 10 different things on eBay, from 8 different sellers, and had no problems at all besides I think one case getting a mild crack in the post. Several used items were in outstandingly good condition.

Whereas I bought 5 different things via Amazon, either the US or Australian version, and just 2 of those 5 transactions have had satisfactory outcomes. Amazon itself sold me 2 CD-Rs (the utterly crap one they made themselves without notifying me, and another better quality arkivmusic one that Amazon itself was oblivious to), and a 3rd item simply hasn't arrived. As of today both of the replacements I bought off eBay for the CD-Rs have arrived from Europe, but the item I bought off Amazon weeks earlier has not turned up.

The failure to arrive might just be random misfortune, and the relevant seller has been great in communication about it thus far, but even there Amazon's website makes the process far more tortuous than on eBay. I actually got stuck in a loop where the option to contact the seller failed, as that part of the Amazon site couldn't retrieve or retain the order information from a page earlier. I got out of the loop by dumb luck when Amazon thought (wrongly at this point) that I wanted a refund and then demanded I contact the seller first.

Quite simply from now on Amazon will be somewhere I go as an absolute last resort if other options fail. I will always look at Presto, who continue to be reliable. I now have rarewaves as a solid eBay seller with a wide range, as well as some more boutique options for second-hand that I can trust. Melomania in Paris has proved valuable, and while I haven't bought from JPC I'll be considering them because they responded to a query in a sensible and prompt fashion.

I honestly never thought that I would consider eBay a safer and more reliable option than Amazon, but simply everything that has occurred with these transactions in the last month has shown me it's time to change my views.
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Offline JBS

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Re: On-line Stores & Sellers
« Reply #1293 on: October 10, 2019, 05:52:01 PM »
1) Does Presto still charge your card at the time you place your order, even if the item is backordered (as opposed to charging your card at time of shipment)?

2) Rarewaves is one if my favorite vendors on Amazon MP.

3)Does Amazon let you order directly from Amazon UK and the rest of Bezosworld Europa? I have found their shipping times and customer service to be better than AmazonUS.

Online Moonfish

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Re: On-line Stores & Sellers
« Reply #1294 on: October 10, 2019, 06:32:47 PM »
1) Does Presto still charge your card at the time you place your order, even if the item is backordered (as opposed to charging your card at time of shipment)?

2) Rarewaves is one if my favorite vendors on Amazon MP.

3)Does Amazon let you order directly from Amazon UK and the rest of Bezosworld Europa? I have found their shipping times and customer service to be better than AmazonUS.

I like Rarewaves as well!   :)

Your Amazon username etc works at all the European Amazons but not in the Japanese one.   Shipping time is definitely faster within the US than from Europe except on rare occasion. I'm not sure why you would say that - you amazon.com packets actually arrive later than the ones from Europe?   I'm overall quite happy with my orders from Amazon except for them taking over the market as well as a tendency to get bumps/cracks in the shipping process. The latter is way too common with deliveries from France, the UK and Germany in my experience as these sites use subpar shipping materials. Still, a much greener way to ship compared to Amazon.com or JPC for that matter that belches out styrofoam and plastic. No cracks or bumps but at a "price".  Customer service in the US is excellent - they always send a new item or let you keep the old one (at least in my experience). 
Hmm, maybe it is time to go digital like many people. I heard that cd sales are way down compared to ten-twenty years ago.  Is this the end of an era?

Thread Duty   0:)

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Offline JBS

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Re: On-line Stores & Sellers
« Reply #1295 on: October 10, 2019, 06:57:26 PM »
Amazon US waits three or four days then hurriedly ships it via its delivery sevice or USPS.  Amazon Europe (meaning A UK, France, Spain and Italy...I have yet to order from any of the others) ship within a day using the quickest international service available.

But AmazonUS does dilly dally and use the slow mail sometimes. I once placed two orders on the same day, one with AmazonUS, the other with AmazonUK.  The AmazonUK arrived several days before the AmazinUS order.

Online Moonfish

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Re: On-line Stores & Sellers
« Reply #1296 on: October 10, 2019, 08:09:24 PM »
Amazon US waits three or four days then hurriedly ships it via its delivery sevice or USPS.  Amazon Europe (meaning A UK, France, Spain and Italy...I have yet to order from any of the others) ship within a day using the quickest international service available.

But AmazonUS does dilly dally and use the slow mail sometimes. I once placed two orders on the same day, one with AmazonUS, the other with AmazonUK.  The AmazonUK arrived several days before the AmazinUS order.

I'm on Prime so perhaps that is the difference? They penalize non-prime users as an incentive to join?  >:D
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Offline Madiel

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Re: On-line Stores & Sellers
« Reply #1297 on: October 10, 2019, 09:40:00 PM »
1) Does Presto still charge your card at the time you place your order, even if the item is backordered (as opposed to charging your card at time of shipment)?

2) Rarewaves is one if my favorite vendors on Amazon MP.

3)Does Amazon let you order directly from Amazon UK and the rest of Bezosworld Europa? I have found their shipping times and customer service to be better than AmazonUS.

1) Don’t remember to be honest. Not something that would bother me for various reasons so I can’t recall.

2) I’ve noticed they are on Amazon as well as eBay. And that what they offer can differ.

3) For any Amazon other than Australia, I can use it only if the seller is actually Amazon. Which would be less of a problem if every single product page didn’t wrongly say that the product can ship to Australia. It’s been over a year since the policy change, and they still only tell you that, actually, this CAN’T ship to Australia once you try to place the order.
« Last Edit: October 10, 2019, 09:46:09 PM by Madiel »
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Offline akebergv

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Re: On-line Stores & Sellers
« Reply #1298 on: October 10, 2019, 11:15:30 PM »
Just a correction re jpd packaging. They don't use "styrofoam and plastic," but an organic material that dissolves in water. See for yourself by placing it under a hot water tap.

Offline (: premont :)

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Re: On-line Stores & Sellers
« Reply #1299 on: October 11, 2019, 12:14:57 AM »
1) Does Presto still charge your card at the time you place your order, even if the item is backordered (as opposed to charging your card at time of shipment)?

Yes, but there are no problems with getting your money back, if you decide to cancel the order, when Presto needs a long time to provide some items.
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