Author Topic: On-line Stores & Sellers  (Read 251779 times)

0 Members and 1 Guest are viewing this topic.

Offline Que

  • Global Moderator
  • *
  • Posts: 16339
  • Location: The Hague, Netherlands
Re: On-line Stores & Sellers
« Reply #1020 on: December 07, 2013, 01:23:54 AM »
I find that the achilles heel of nearly all online ordering (non-cds included) is when items are not in stock (pre-order falls into that). If I were to count all my internet order issues over the years, I'd probably find that 75% or more were connected to that. Once I stopped ordering cds that were not in stock, the number of problems I have has decreased considerably.

My Golden Rule - it works.  :)

Apart from that I don't understand why Presto seems to require payment before the order is dispatched?

Q

Offline The new erato

  • Veteran member
  • *
  • Posts: 14540
Re: On-line Stores & Sellers
« Reply #1021 on: December 07, 2013, 01:32:43 AM »
My Golden Rule - it works.  :)

Apart from that I don't understand why Presto seems to require payment before the order is dispatched?

Q
Some shops do. I wish they didn't, but it's only a minor nuisance. Small operations may be hit by customers ordering and being out of funds when ready to ship I guess, this being more important for small businesses.

Offline (: premont :)

  • Veteran member
  • *
  • Posts: 7410
Re: On-line Stores & Sellers
« Reply #1022 on: December 07, 2013, 02:25:46 AM »

Apart from that I don't understand why Presto seems to require payment before the order is dispatched?

Q

I have dealt with Presto Classical for about 10 years, and there has never been even the slightest problem.
So from my point of view Presto is one of the most reliable and service-minded CD-shops on the net.
Tiden læger alle sår,
heldigt nok at tiden går.

Offline Mirror Image

  • Veteran member
  • *
  • Posts: 46454
  • Claude Debussy (1862 - 1918)
  • Location: Northeast GA, US
  • Currently Listening to:
    ...Mist floating above the water...
Re: On-line Stores & Sellers
« Reply #1023 on: December 07, 2013, 05:55:25 AM »
I don't undertand the frustration, neither do I understand making presto the target. I'll go and order something with them to make them happy.

So Presto Classical stating on their website an item will be dispatched in 1 day and then them never sending the item because all of sudden it's out of stock doesn't qualify as a Presto Classical problem? Also, the part where you buy something from them to make them happy makes no sense whatsoever. I personally don't buy anything for myself to make someone else happy, I buy a recording, or box set, to make me happy and as long as I receive the item I'm supposed to in a timely manner --- I am, indeed, a happy customer.
“Works of art make rules; rules do not make works of art.” - Claude Debussy

Offline George

  • Veteran member
  • *
  • Posts: 5601
  • Hey Bert!
Re: On-line Stores & Sellers
« Reply #1024 on: December 07, 2013, 06:18:41 AM »
Once I stopped ordering cds that were not in stock, the number of problems I have has decreased considerably.

Sure, but some sellers, like MDT, list stuff that they later find out is out of stock with their distributors. So when you order, there's no way to know if it is in stock yet.
"I can't live without music, because music is life." - Yvonne Lefébure

Offline The new erato

  • Veteran member
  • *
  • Posts: 14540
Re: On-line Stores & Sellers
« Reply #1025 on: December 07, 2013, 06:52:16 AM »
So Presto Classical stating on their website an item will be dispatched in 1 day and then them never sending the item because all of sudden it's out of stock doesn't qualify as a Presto Classical problem? Also, the part where you buy something from them to make them happy makes no sense whatsoever. I personally don't buy anything for myself to make someone else happy, I buy a recording, or box set, to make me happy and as long as I receive the item I'm supposed to in a timely manner --- I am, indeed, a happy customer.
The joke was lost on you I guess, but they're an extremely dependable outfit and don't deserve the flak. As this disc doesn't seem to be available at other UK outlets either, I guess the problems lie elsewhere. As to whether they should have updated their website with new availability information, in an ideal world yes, but they list tens of thousands of discs and probably depend on data (and files) from their suppliers. The set will turn up when it does, if no it's painless to get a refund and order it elsewhere. It's not as if it's an OOP item due to disappear. No big deal.

Offline Mirror Image

  • Veteran member
  • *
  • Posts: 46454
  • Claude Debussy (1862 - 1918)
  • Location: Northeast GA, US
  • Currently Listening to:
    ...Mist floating above the water...
Re: On-line Stores & Sellers
« Reply #1026 on: December 07, 2013, 06:56:11 AM »
The joke was lost on you I guess, but they're an extremely dependable outfit and don't deserve the flak. As this disc doesn't seem to be available at other UK outlets either, I guess the problems lie elsewhere. As to whether they should have updated their website with new availability information, in an ideal world yes, but they list tens of thousands of discs and probably depend on data (and files) from their suppliers. The set will turn up when it does, if no it's painless to get a refund and order it elsewhere. It's not as if it's an OOP item due to disappear. No big deal.

Yeah, the joke was lost on me. No doubt about it. :) Anyway, I'm not giving Presto Classical any flak just sharing my experience with other people and stating the obvious that not one experience is going to be the same as the last one and problems will arise from time to time. It's just the nature of doing business on the internet.
“Works of art make rules; rules do not make works of art.” - Claude Debussy

Offline The new erato

  • Veteran member
  • *
  • Posts: 14540
Re: On-line Stores & Sellers
« Reply #1027 on: December 07, 2013, 07:04:20 AM »

 It's just the nature of doing business on the internet.
That's right. I generally have had better service on the web than in the bricks and mortar stores I used to use; they usually had no better luck with their suppliers than most webshops, in fact, usually being smaller, they were far worse when I ordered something not in stock. And you all know that the stock they carried were a far cry from what we find on the web. I will be truly blessed if I suffer no worse than a delayed (or OOP) disc. Where's the Christmas spirit and wider perspective folks?

Offline mc ukrneal

  • Veteran member
  • *
  • Posts: 8848
Re: On-line Stores & Sellers
« Reply #1028 on: December 07, 2013, 07:09:15 AM »
Sure, but some sellers, like MDT, list stuff that they later find out is out of stock with their distributors. So when you order, there's no way to know if it is in stock yet.
True. But even there, there is a system to the madness. I tend to stick to 'ships in 1-3 days' as opposed to 2 or 4 weeks, for example, as the likelihod of it being in stock is much greater. Still, most sites tell you something of a timeline and I try to stick to the lower numbers.

In general, I don't worry about delayed discs or other issues if the company just tells me what is going on. Mdt is good at this (or responding quitckly if I call).
Be kind to your fellow posters!!

Offline The new erato

  • Veteran member
  • *
  • Posts: 14540
Re: On-line Stores & Sellers
« Reply #1029 on: December 07, 2013, 07:15:49 AM »
Prestos website now say about this item that " This item is currently out of stock at the UK distributor. You may order it now but please be aware that it may be six weeks or more before it can be despatched. (Available now to download.)". My experience is that they send mail to customers hit by this explaining the situation, offering a refund.



Offline Mirror Image

  • Veteran member
  • *
  • Posts: 46454
  • Claude Debussy (1862 - 1918)
  • Location: Northeast GA, US
  • Currently Listening to:
    ...Mist floating above the water...
Re: On-line Stores & Sellers
« Reply #1030 on: December 07, 2013, 07:37:57 AM »
That's right. I generally have had better service on the web than in the bricks and mortar stores I used to use; they usually had no better luck with their suppliers than most webshops, in fact, usually being smaller, they were far worse when I ordered something not in stock. And you all know that the stock they carried were a far cry from what we find on the web. I will be truly blessed if I suffer no worse than a delayed (or OOP) disc. Where's the Christmas spirit and wider perspective folks?

Well, I don't believe in Christmas, so that doesn't mean anything to me. As for the wider perspective, well I understand your point, but this doesn't exclude my right to come here and share my experience since this thread is dedicated to online stores. I wouldn't have shared this experience at all if Presto Classical would have sent me an email stating that the item was out-of-stock, but it was only after I emailed them on the whereabouts of my item that they said that, all of a sudden, the item was no longer in stock. Sorry, but that's just poor customer service, I don't care what you say, but, as I have also said before, I'm not going to let this negative experience taint my attitude towards them, but it certainly did leave a bad taste in my mouth. That's all I'm saying.
“Works of art make rules; rules do not make works of art.” - Claude Debussy

Offline George

  • Veteran member
  • *
  • Posts: 5601
  • Hey Bert!
Re: On-line Stores & Sellers
« Reply #1031 on: December 07, 2013, 07:43:11 AM »
True. But even there, there is a system to the madness. I tend to stick to 'ships in 1-3 days' as opposed to 2 or 4 weeks, for example, as the likelihod of it being in stock is much greater. Still, most sites tell you something of a timeline and I try to stick to the lower numbers.

Wow, I hadn't ordered from them in awhile, so I hadn't noticed the "ships in ____" blurbs! Must be a new-ish aspect of their site (and a very wise addition, IMO.)
"I can't live without music, because music is life." - Yvonne Lefébure

Offline Brian

  • Veteran member
  • *
  • *
  • Posts: 20871
    • Brian's blog
Re: On-line Stores & Sellers
« Reply #1032 on: December 07, 2013, 07:48:29 AM »
Well, I don't believe in Christmas,
Mere curiosity; do you exchange gifts?

Offline Mirror Image

  • Veteran member
  • *
  • Posts: 46454
  • Claude Debussy (1862 - 1918)
  • Location: Northeast GA, US
  • Currently Listening to:
    ...Mist floating above the water...
Re: On-line Stores & Sellers
« Reply #1033 on: December 07, 2013, 07:52:17 AM »
Mere curiosity; do you exchange gifts?

I don't believe in the religious, and especially, the commercial aspects of Christmas, but I do believe in the being with loved ones like family and the giving aspect of it.
“Works of art make rules; rules do not make works of art.” - Claude Debussy

Offline The new erato

  • Veteran member
  • *
  • Posts: 14540
Re: On-line Stores & Sellers
« Reply #1034 on: December 07, 2013, 08:08:44 AM »
Well, I don't believe in Christmas,
Neither do I. But that don't mean I that don't have a jolly good time every Christmas with family and friends.  ;)

Offline North Star

  • Veteran member
  • *
  • Posts: 17307
  • Location: Oulu, Finland
Re: On-line Stores & Sellers
« Reply #1035 on: December 07, 2013, 08:12:35 AM »
Neither do I. But that don't mean I that don't have a jolly good time every Christmas with family and friends.  ;)
+1
"Everything has beauty, but not everyone sees it." - Confucius

My photographs on Flickr

Offline Sammy

  • Veteran member
  • *
  • Posts: 1660
  • Location: Albuquerque
  • Currently Listening to:
    Bach and Boris Tchaikovsky
Re: On-line Stores & Sellers
« Reply #1036 on: December 07, 2013, 08:49:23 AM »
Well, I don't believe in Christmas, so that doesn't mean anything to me.

I thought everyone believed in Santa Claus. :(

Offline North Star

  • Veteran member
  • *
  • Posts: 17307
  • Location: Oulu, Finland
Re: On-line Stores & Sellers
« Reply #1037 on: December 07, 2013, 08:50:33 AM »
I believe in cold-smoked reindeer.
"Everything has beauty, but not everyone sees it." - Confucius

My photographs on Flickr

Offline George

  • Veteran member
  • *
  • Posts: 5601
  • Hey Bert!
Re: On-line Stores & Sellers
« Reply #1038 on: December 07, 2013, 08:57:39 AM »
I thought everyone believed in Santa Claus. :(

The original overnight deliverer. You always get your package when it's in his care.
"I can't live without music, because music is life." - Yvonne Lefébure

Offline North Star

  • Veteran member
  • *
  • Posts: 17307
  • Location: Oulu, Finland
Re: On-line Stores & Sellers
« Reply #1039 on: December 07, 2013, 09:00:34 AM »
The original overnight deliverer. You always get your package when it's in his care.
Once my order was a couple of days late and I didn't even get a refund. Haven't bothered with that guy since.
"Everything has beauty, but not everyone sees it." - Confucius

My photographs on Flickr