Author Topic: On-line Stores & Sellers  (Read 273360 times)

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Offline The new erato

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Re: On-line Stores & Sellers
« Reply #1040 on: December 07, 2013, 09:01:24 AM »
The original overnight deliverer. You always get your package when it's in his care.
You'd better keep your chimney clean though.

kishnevi

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Re: On-line Stores & Sellers
« Reply #1041 on: December 07, 2013, 01:08:30 PM »
1) My ire with Presto was fueled by the fact that they charged for the order ahead of shipment and sent no emails alerting to problems with the supply.  But in general,  I've received excellent service from them up to now, including resolution of a problem similar to that experienced by bluto

2) In the meantime,  they are apparently working weekends at the moment, since I found this reply in my email now.

Dear Jeffrey,

I am sorry to hear you experiencing delays with your order, unfortunately the release date on the title you ordered  was delayed as the UK distributors were awaiting stock of this from to arrive from Cedille Records in Chicago, the latest update i received on 2nd Dec was - 'CDR90000145 should be here by Wednesday' . We did receive one copy  on 5th December which was despatched to the earliest of the 9 pre-orders we have and we are now awaiting more copies to arrive.

It is a Worldpay requirement to deduct payment upon ordering and although we don't necessarily agree with this method they are one of largest and safest internet payment processing companies in the world and use extremely safe methods of payment processing, In my opinion far better than some 'other' companies who choose to store millions of customers card details in a potentially hackable vault until they need them again, i believe your card details are far safer held by you in your wallet.

I have now cancelled your order for this item and re-funded $19.10 to your card, should you wish to re-order the item when the stock arrives please keep an eye on the following link for any stock updates:

http://www.prestoclassical.co.uk/r/Cedille/CDR90000145

Dave


And indeed there was also an email from WorldPay confirming the refund.

so Presto is now back on my "good" list,  as long as it's for something in stock. 

Offline mc ukrneal

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Re: On-line Stores & Sellers
« Reply #1042 on: December 07, 2013, 04:31:13 PM »
1) My ire with Presto was fueled by the fact that they charged for the order ahead of shipment and sent no emails alerting to problems with the supply.  But in general,  I've received excellent service from them up to now, including resolution of a problem similar to that experienced by bluto

2) In the meantime,  they are apparently working weekends at the moment, since I found this reply in my email now.

Dear Jeffrey,

I am sorry to hear you experiencing delays with your order, unfortunately the release date on the title you ordered  was delayed as the UK distributors were awaiting stock of this from to arrive from Cedille Records in Chicago, the latest update i received on 2nd Dec was - 'CDR90000145 should be here by Wednesday' . We did receive one copy  on 5th December which was despatched to the earliest of the 9 pre-orders we have and we are now awaiting more copies to arrive.

It is a Worldpay requirement to deduct payment upon ordering and although we don't necessarily agree with this method they are one of largest and safest internet payment processing companies in the world and use extremely safe methods of payment processing, In my opinion far better than some 'other' companies who choose to store millions of customers card details in a potentially hackable vault until they need them again, i believe your card details are far safer held by you in your wallet.

I have now cancelled your order for this item and re-funded $19.10 to your card, should you wish to re-order the item when the stock arrives please keep an eye on the following link for any stock updates:

http://www.prestoclassical.co.uk/r/Cedille/CDR90000145

Dave


And indeed there was also an email from WorldPay confirming the refund.

so Presto is now back on my "good" list,  as long as it's for something in stock. 
It's a great response from them.
Be kind to your fellow posters!!

Offline Mirror Image

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Re: On-line Stores & Sellers
« Reply #1043 on: December 07, 2013, 05:56:59 PM »
I thought everyone believed in Santa Claus. :(

Well I used to believe in jolly ol' Saint Nick when I was a kid, but something happened. ;) :)
“Music is, for me, like a beautiful mosaic which God has put together. He takes all the pieces in his hand, throws them into the world, and we have to recreate the picture from the pieces.” - Jean Sibelius

Offline Fafner

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Re: On-line Stores & Sellers
« Reply #1044 on: December 17, 2013, 11:34:01 AM »
My recent order from ICA Classics official e-shop arrived today, in a rather loose bubble envelope, and three of the four jewel cases are cracked. The shipping for the lot was £5.
Many Amazon sellers have better packaging for £1.82.   >:(
"Remember Fafner? Remember he built Valhalla? A giant? Well, he's a dragon now. Don't ask me why. Anyway, he's dead."
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Online Brian

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Re: On-line Stores & Sellers
« Reply #1045 on: December 23, 2013, 07:58:00 PM »
Sony didn't send Presto Classical an image for Jonas Kaufmann's new album, so they photoshopped one.


Offline stingo

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Re: On-line Stores & Sellers
« Reply #1046 on: January 23, 2014, 10:07:00 AM »
Has anyone gotten a refund from ImportCDs? If so, how long did it take? I'd ordered the Bachianas and Choros (BIS) from them in November while they were on sale. ImportCDs didn't get stock in before the order expired so they cancelled it. They then told me if I reordered the set at full price they'd refund me the difference. I re-ordered in mid December but have yet to receive anything. Any help/information would be greatly appreciated. Thanks.

Edited to add: Of course, when I check my account just now, there's the refund. I know it wasn't there yesterday because I looked. Still, better late than never.
« Last Edit: January 23, 2014, 11:08:53 AM by stingo »

Offline Mookalafalas

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Re: On-line Stores & Sellers
« Reply #1047 on: January 26, 2014, 08:53:29 PM »

Edited to add: Of course, when I check my account just now, there's the refund. I know it wasn't there yesterday because I looked. Still, better late than never.

  I believe you! I belong to a huge photography site, and if anyone complains about one of the big on-line retailers (B&H) someone immediately responds with an explanation, right in the thread.  I think the big outfits are smart enough to keep an eye on these kinds of sites (maybe the sales department is required to do  a search twice a day to see if they are mentioned), and nip these problems in the bud before bad word-of-mouth starts going around.  It's good business. Maybe your complaint triggered the solving of the problem...
It's all good...

Offline George

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Re: On-line Stores & Sellers
« Reply #1048 on: February 06, 2014, 06:51:36 AM »
A few questions about MDT:

1. Anyone else have to log in every time they visit the site, despite checking the "remember me" box?

2. My order confirmation email yesterday says "You can check the status of your order by logging into your account" yet when I do so, there is no information in my order history of the status of this or any previous order.

3. Do they send an email confirmation when the order is shipped? About how long does that take (after you order)? A day, a few days?
"I can't live without music, because music is life." - Yvonne Lefébure

Offline mc ukrneal

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Re: On-line Stores & Sellers
« Reply #1049 on: February 06, 2014, 07:05:57 AM »
A few questions about MDT:

1. Anyone else have to log in every time they visit the site, despite checking the "remember me" box?

2. My order confirmation email yesterday says "You can check the status of your order by logging into your account" yet when I do so, there is no information in my order history of the status of this or any previous order.

3. Do they send an email confirmation when the order is shipped? About how long does that take (after you order)? A day, a few days?
1. I had a problem at one point, but it was being caused by settings on my side
2. Some sites take 24-48 hours before it makes it onto the profile. But you can alway send an email to make sure if everything is ok. However, if you got an email cofirming with an order number, everything is probably fine.
3. Yes- they do send confirmations for shipping. Typically, it is 2-4 days if the order is in stock. If it is not in stock, it may take longer. How much longer will depend on a few factors.

I have generally gotten good service from them, so you can always shoot them an email.
Be kind to your fellow posters!!

Offline George

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Re: On-line Stores & Sellers
« Reply #1050 on: February 06, 2014, 07:09:46 AM »
1. I had a problem at one point, but it was being caused by settings on my side
2. Some sites take 24-48 hours before it makes it onto the profile. But you can alway send an email to make sure if everything is ok. However, if you got an email cofirming with an order number, everything is probably fine.
3. Yes- they do send confirmations for shipping. Typically, it is 2-4 days if the order is in stock. If it is not in stock, it may take longer. How much longer will depend on a few factors.

I have generally gotten good service from them, so you can always shoot them an email.

Thanks, I sent them an email with my questions.

1. Do you recall which settings you needed to fix? I don't have this issue on any other site.

2. I don't see a place for the status of any of my orders. I wonder if their new site does not offer this info?

3. Thanks!
"I can't live without music, because music is life." - Yvonne Lefébure

Offline mc ukrneal

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Re: On-line Stores & Sellers
« Reply #1051 on: February 06, 2014, 07:16:20 AM »
Thanks, I sent them an email with my questions.

1. Do you recall which settings you needed to fix? I don't have this issue on any other site.

2. I don't see a place for the status of any of my orders. I wonder if their new site does not offer this info?

3. Thanks!
1. No idea. But as I think about it, I think I have to re-enter it if I close the window (or reboot, or something like that).
2. There is a My orders on the left side (in your account), but it should bring up recent orders when you enter your account as well.

EDIT: NOpe on #1. It remembers it if I close all the windows.
« Last Edit: February 06, 2014, 07:19:46 AM by mc ukrneal »
Be kind to your fellow posters!!

Offline George

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Re: On-line Stores & Sellers
« Reply #1052 on: February 06, 2014, 07:33:21 AM »
1. No idea. But as I think about it, I think I have to re-enter it if I close the window (or reboot, or something like that).

I have to re-enter it every time I leave and come back to the site.  :(


Quote
2. There is a My orders on the left side (in your account), but it should bring up recent orders when you enter your account as well.

EDIT: NOpe on #1. It remembers it if I close all the windows.

Yes, i can view the orders, but the order page offers no info about whether the order has shipped, is completed, etc.. Are you able to see that info for your prior orders?
"I can't live without music, because music is life." - Yvonne Lefébure

Offline mc ukrneal

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Re: On-line Stores & Sellers
« Reply #1053 on: February 06, 2014, 07:41:47 AM »
Yes, i can view the orders, but the order page offers no info about whether the order has shipped, is completed, etc.. Are you able to see that info for your prior orders?
Actually, I don't see any info on whether the order has shipped. The only hint I get is that there is a reorder button. So they just don't give that info there.
Be kind to your fellow posters!!

Offline George

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Re: On-line Stores & Sellers
« Reply #1054 on: February 06, 2014, 07:54:14 AM »
Actually, I don't see any info on whether the order has shipped. The only hint I get is that there is a reorder button. So they just don't give that info there.

Ok, thanks. 
"I can't live without music, because music is life." - Yvonne Lefébure

Rambaldi

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Re: On-line Stores & Sellers
« Reply #1055 on: February 08, 2014, 12:18:45 PM »
Which online sellers do you prefer in Italy?

Ken B

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Re: On-line Stores & Sellers
« Reply #1056 on: February 21, 2014, 05:01:51 PM »
I,m having problems with importcds right now.
Blowitoutahere often has good prices and outstanding service.

Offline The new erato

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Re: On-line Stores & Sellers
« Reply #1057 on: February 21, 2014, 11:08:03 PM »
I,m having problems with importcds right now.
They cancelled the only order I've ever made with them despite listing it as available. So I guess I won't be going back anytime soon.

Offline Moonfish

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Re: On-line Stores & Sellers
« Reply #1058 on: March 08, 2014, 06:59:19 PM »
Lately I have been buying a bunch of stuff from 'Classical Music Superstore" on Amazon's marketplace.  I find that they ship things quickly and have good prices. Quite impressed!
"Every time you spend money you are casting a vote for the kind of world you want...."
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Ken B

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Re: On-line Stores & Sellers
« Reply #1059 on: March 08, 2014, 07:18:03 PM »
Lately I have been buying a bunch of stuff from 'Classical Music Superstore" on Amazon's marketplace.  I find that they ship things quickly and have good prices. Quite impressed!
They are fabulous. Fast, cheap, they respond to emails and questions. My MP vendor of choice. I have found I-Deals very good too.