Topic: On-line Stores & Sellers

[The new erato]

I use Mastercard. jpc seems to use a new interface for confirmation with the bank. But in my case my bank app requests confirmation... for a 0.00 euro payment... after which the entire order dissapears...

I was too early in confirming this.

My VISA payment was rejected. Tried again with my MC, where confirmation from the bank was performed as OK, but the basket is unchanged and no order is registered on my account.

I've complained to jpc who seem to put the blame on the bank when it is plainly their own bank interface that doesn't work.

Having worked in Finance for 40 years with security, card systems, authentication management and compliance I know quite a lot about this, and frankly, jpc doesn't seem up to snuff. Over the years I've had various problems with their payment systems. 3D Secure requirements aren't difficult t implement, they have been more or less standard in all Norwegian netshops for years and eg presto works without a glitch.

What is it with Germans and software (VW ID3, SAP - my wife has been a SW specialist working with SAP for years)?

To quote partly from one of the two mails I've had from jpc:

"As far as we know, the companies involved are working on a solution with a lot of manpower, but we have been hearing that for quite some time..."

[MusicTurner]

I use Mastercard. jpc seems to use a new interface for confirmation with the bank. But in my case my bank app requests confirmation... for a 0.00 euro payment... after which the entire order disappears...

Ditto here, both VISA or Mastercard, through several months. I contacted JPC and they know about it, gave a friendly and informative answer, it's a problem for them, but apparently they can't do anything about it. I've chosen to pay through PayPal in stead, though I was less comfortable with transferring money from my bank account to my almost empty PayPal account. Changed some access codes accordingly, might do it again.

[Artem]

I use Mastercard. jpc seems to use a new interface for confirmation with the bank. But in my case my bank app requests confirmation... for a 0.00 euro payment... after which the entire order disappears...

The same happened with my order so I switched to PayPal and everything has been good so far.

[The new erato]

I have no Paypal account and really doesn't want one for various reasons. And I don't find jpc's problems worth aquiring one.

[MusicTurner]

My PayPal was related to some previous eBay-selling/buying, that's how/why I got it. Keeping only small amounts there.

["Harry"]

I have no Paypal account and really doesn't want one for various reasons. And I don't find jpc's problems worth aquiring one.

I always used my mastercard with JPC and have no troubles paying what I order.

[Que]

I always used my mastercard with JPC and have no troubles paying what I order.

So did I! And without any issues, untill a couple of days ago...


Q

[(: premont :)]

I use Mastercard. jpc seems to use a new interface for confirmation with the bank. But in my case my bank app requests confirmation... for a 0.00 euro payment... after which the entire order disappears...

This is precisely the problem I have. Here is the post I received from JPC service:

thank you for your response and your efforts.

Unfortunately, if you are currently unable to order with your card, I can not help you any further for the moment.

For years we have reserved 0.00 Euro on the day of the order to avoid credit card misuse.

In this way, the owner of a credit card would have the opportunity to become aware of the booking before money had flowed or goods

had been dispatched. This has always worked fine.

However, this is apparently not always compatible with the new 3-D system.

Since we switched to this system, there are problems with some credit cards and no booking is made.

Our programmers are trying to find a solution, but it doesn't seem to be that easy.

Unfortunately, it is not foreseeable when this problem will be solved.

So I can only suggest, placing an orderwith paypal until the problems have been solved.

["Harry"]

So did I! And without any issues, untill a couple of days ago...


Q

My last order was yesterday

[The new erato]

This is precisely the problem I have. Here is the post I received from JPC service:

thank you for your response and your efforts.

Unfortunately, if you are currently unable to order with your card, I can not help you any further for the moment.

For years we have reserved 0.00 Euro on the day of the order to avoid credit card misuse.

In this way, the owner of a credit card would have the opportunity to become aware of the booking before money had flowed or goods

had been dispatched. This has always worked fine.

However, this is apparently not always compatible with the new 3-D system.

Since we switched to this system, there are problems with some credit cards and no booking is made.

Our programmers are trying to find a solution, but it doesn't seem to be that easy.

Unfortunately, it is not foreseeable when this problem will be solved.

So I can only suggest, placing an orderwith paypal until the problems have been solved.

With 3D Secure this 0euro transaction is unnecesssry, so why don't they just stop isduing this transaction? Utterly stupid.

[OrchestralNut]

Has anyone else noticed the last couple of days that Arkiv Music site has been quite unwieldy? They changed their site format in the past week, so probably has to do with those modifications.

[JBS]

Has anyone else noticed the last couple of days that Arkiv Music site has been quite unwieldy? They changed their site format in the past week, so probably has to do with those modifications.

Yes. They also haven't updated their new release section very systematically for a while and the last three weeks haven't run any Weekend Specials.

[Brian]

Yes. They also haven't updated their new release section very systematically for a while and the last three weeks haven't run any Weekend Specials.

They just sent me the weekend special email, but when I clicked on the new Szell set, the link was broken.

[JBS]

They just sent me the weekend special email, but when I clicked on the new Szell set, the link was broken.

 

Just checked the website and saw it: the link works there. But you have to go to the sale page. There's no link I saw on the home page like they had for the old site.

Naturally I have 2 of the sets already, and I'm not in the mood for the rest, except maybe the Szell.

[(: premont :)]

I succumbed to temptation and rekindled my PayPal account to order these from jpc:

I suppose, that using Paypal in this situation means, that one's credit card is charged for the emtire amount instantly. How do JPC do make a refund, if they can't provide the CDs?

And paying in this way, do you have to type all the registrational information your self, or do you only need to confirm a purchase (bill), which is set up by JPC?

[Que]

I suppose, that using Paypal in this situation means, that one's credit card is charged for the emtire amount instantly. How do JPC do make a refund, if they can't provide the CDs?

Good question. In my case my PayPal is connected to my bank account, not my credit card (up to personal choice).
But it doesn't make a difference in that it is an direct transfer.
I recall from a distant past that any refund will end up in your PayPal account.

And paying in this way, do you have to type all the registrational information your self, or do you only need to confirm a purchase (bill), which is set up by JPC?

jpc redirected me to to PayPal, which asked me to sign in and subsequently confirm the transaction with a code sent to my phone.

My takeaway: safe, but definitely less convenient (including refund issue).

They're idiots at jpc for letting this issue to drag on for so long. They are going to lose business over this...

Q

[MusicTurner]

One can receive money on PayPal too.

I've only been satisfied with JPC through the years, less so with Presto's irregularities for items somewhat surprisingly not in stock.

[The new erato]

Good question. In my case my PayPal is connected to my bank account, not my credit card (up to personal choice).
But it doesn't make a difference in that it is an direct transfer.
I recall from a distant past that any refund will end up in your PayPal account.

jpc redirected me to to PayPal, which asked me to sign in and subsequently confirm the transaction with a code sent to my phone.

My takeaway: safe, but definitely less convenient (including refund issue).

They're idiots at jpc for letting this issue to drag on for so long. They are going to lose business over this...

Q

I cannot be bothered to deal with them anymore, I've been a reasonably contant customer for close to 15 years. OTOH I have never been anything but entirely satisfied with presto and europadisc, and hope they don't buckle under for Brexit/amazon (which I have boycotted for quite some time).