Topic: On-line Stores & Sellers

[Mirror Image]

I had placed an order with Presto, but I was still asked to pay the import duties.
After contact with Post.NL this turned out to be a mistake, the complaints are known and it will be refunded in the coming months.
Presto who I approached about this immediately refunded the import costs.

Presto have really impressed the hell out of me. I did have a few hiccups with them (out-of-stock items, some items running late), but any issue I've had, they have taken care of and were prompt with their responses.

[Madiel]

Presto have really impressed the hell out of me. I did have a few hiccups with them (out-of-stock items, some items running late), but any issue I've had, they have taken care of and were prompt with their responses.

Yes, for many reasons they're generally my first port of call. They were excellent in handling the changes to Australian tax law a few years back (when Amazon was complaining about how it was impossible to comply), let me do all my transactions in Australian dollars, and are responsive to queries.

[Spotted Horses]

There seem to be signs of life at Arkivmusic including a new format, some limited new release offerings, and an announcement that a full reopening will be coming soon

You spoke, we listened. Our new site, currently under construction, will feature many improvements and enhancements. Our virtual reopening will occur in the very near future, and we want you to be right there with us when we launch!

Improvements and enhancements? The last thing I want to read. Their old site was unique (the drill-down search feature) and perfect. I guess too many people did what I usually did, find the recording with Arkiv's fantastic search feature, then ordered from someone on Amazon Marketplace.

If they bring the old site back, I promise I will buy something!

[OrchestralNut]

Improvements and enhancements? The last thing I want to read. Their old site was unique (the drill-down search feature) and perfect. I guess too many people did what I usually did, find the recording with Arkiv's fantastic search feature, then ordered from someone on Amazon Marketplace.

If they bring the old site back, I promise I will buy something!

Yes, I really miss the old Arkiv Music site format. 

[Brian]

ArkivMusic is inviting past customers by email to be beta testers and provide them feedback on their upcoming new website model.

[JBS]

Has anyone ordered from Arkivmusic recently? I was about to order 3 or 4 CDs from them, but aborted when the only shipping option they offered was UPS Ground for $70.xx. IOW, they want to charge more for shipping than the total of the CDs themselves. And the shipping charge didn't change if I trimmed down the number of CDs in the order...

[k a rl h e nn i ng]

Has anyone ordered from Arkivmusic recently? I was about to order 3 or 4 CDs from them, but aborted when the only shipping option they offered was UPS Ground for $70.xx. IOW, they want to charge more for shipping than the total of the CDs themselves. And the shipping charge didn't change if I trimmed down the number of CDs in the order...

Not I.

[Spotted Horses]

Has anyone ordered from Arkivmusic recently? I was about to order 3 or 4 CDs from them, but aborted when the only shipping option they offered was UPS Ground for $70.xx. IOW, they want to charge more for shipping than the total of the CDs themselves. And the shipping charge didn't change if I trimmed down the number of CDs in the order...

Huh? I visited today and it says the site is not up yet, except for a new release store.

[Pohjolas Daughter]

Has anyone ordered from Arkivmusic recently? I was about to order 3 or 4 CDs from them, but aborted when the only shipping option they offered was UPS Ground for $70.xx. IOW, they want to charge more for shipping than the total of the CDs themselves. And the shipping charge didn't change if I trimmed down the number of CDs in the order...

Wow!    Were you ordering big boxed sets or individual CDs? I received an email from them about Ukrainian music and was tempted, but no idea what to buy as I don't know the music at all.  I see that they are sold out of a lot of the CDs now alas.  Well, glad that they are selling (particularly as $2 from each CD sold goes to help the Ukrainians).

PD

[Brian]

Huh? I visited today and it says the site is not up yet, except for a new release store.

They emailed out "Weekend Specials" yesterday so they are trying to make do with a very limited store. The Ancerl Live box was on special so I looked...it was discounted from $99 to $95.

[Pohjolas Daughter]

Wow!    Were you ordering big boxed sets or individual CDs? I received an email from them about Ukrainian music and was tempted, but no idea what to buy as I don't know the music at all.  I see that they are sold out of a lot of the CDs now alas.  Well, glad that they are selling (particularly as $2 from each CD sold goes to help the Ukrainians).

PD

They emailed out "Weekend Specials" yesterday so they are trying to make do with a very limited store. The Ancerl Live box was on special so I looked...it was discounted from $99 to $95.

Hmm, that's not much of a discount. 

Out of curiosity, I tried entering in an order to see what they would charge.  I clicked on 4 single CDs.  They didn't give me an option re shipping rather it came up with "ShipBlink-Fallback" or in the opposite order--I forget.  It was certainly way way way less than $70!

PD

[DavidW]

Has anyone ordered from Arkivmusic recently? I was about to order 3 or 4 CDs from them, but aborted when the only shipping option they offered was UPS Ground for $70.xx. IOW, they want to charge more for shipping than the total of the CDs themselves. And the shipping charge didn't change if I trimmed down the number of CDs in the order...

Last year I had to do a chargeback because they wouldn't ship me my order nor respond to emails or answer the phone.  I won't do business with them ever again.  I know that some want to support the little guy, but you can do that with the cd shops in the UK like Presto that tend to offer faster shipping and overall cheaper prices.

[JBS]

Last year I had to do a chargeback because they wouldn't ship me my order nor respond to emails or answer the phone.  I won't do business with them ever again.  I know that some want to support the little guy, but you can do that with the cd shops in the UK like Presto that tend to offer faster shipping and overall cheaper prices.

I've been very cautious with them ever since they started charging the credit card at time of order and not time of shipping. This would have my first order with them since they shut down their old website. (I intended to order some of the Naxos CDs in their Ukrainian special. But not if I have to pay $70 shipping.)

I've been using Presto, and their shipping times are especially good.