Topic: Subscription issues

[Dungeon Master]

Some subscribers are reporting that their subscriptions failed to renew properly and that they no longer have subscriber status or privileges. This seems to be a Paypal software issue that I can manually override.
Can anyone who is in this situation post their issue here please and I will endeavour to sort it out.

[k a rl h e nn i ng]

Some subscribers are reporting that their subscriptions failed to renew properly and that they no longer have subscriber status or privileges. This seems to be a Paypal software issue that I can manually override.
Can anyone who is in this situation post their issue here please and I will endeavour to sort it out.

Yes, thanks, Rob!

[Dungeon Master]

Karl, you should be up and running as a subscriber again. Let me know if all is well, or otherwise. Thank you for your long-standing support.

[k a rl h e nn i ng]

Karl, you should be up and running as a subscriber again. Let me know if all is well, or otherwise. Thank you for your long-standing support.

Looks good, Rob. Thanks a million!

[Brian]

Sign me up - PayPal autopayment should have posted on Nov. 30.

[Dungeon Master]

Sign me up - PayPal autopayment should have posted on Nov. 30.

Hi Brian - your account is sorted now. Apologies for the problem.

[Dungeon Master]

Apparently I need to completely re-vamp my Paypal account - they changed their functionality and subscriptions are not being processed automatically.

I would advise not taking out new subscriptions or renewing until I get it sorted.

cheers
Rob

[Brian]

Hi Brian - your account is sorted now. Apologies for the problem.

Cheers, sir!

[Brian]

Sign me up - PayPal autopayment should have posted on Nov. 30.

Same story this year - should have gone through recently - I only ask because I'm terrible about clearing out PMs 

[Dungeon Master]

Same story this year - should have gone through recently - I only ask because I'm terrible about clearing out PMs 

Again, my apologies Brian. I can't sort out the Paypal issue to automatically renew annual subscriptions. I think monthly subscriptions are working OK.

 I have manually renewed you until Dec 31.

cheers
Rob

[Brian]

Again, my apologies Brian. I can't sort out the Paypal issue to automatically renew annual subscriptions. I think monthly subscriptions are working OK.

 I have manually renewed you until Dec 31.

cheers
Rob

Thanks! Anything I should do to switch to monthly next time? What appears to happen from my perspective is that Paypal takes the annual subscription $ automatically, and then the forum doesn't "notice".

[Brian]

Same story this year - should have gone through recently

Same story again. I still need to switch to a monthly plan.