Started by George, November 27, 2023, 10:40:54 AM
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Quote from: dhibbard on November 27, 2023, 03:23:49 PMThank you... I really didn't know they were still in business.... thought they had shuttered.. or went bankrupt? Anyway.. go to Presto Music.. they are really better.
Quote from: Daverz on November 27, 2023, 06:24:44 PMThis is Crutchfield, not Crotchet.
Quote from: George on November 27, 2023, 10:40:54 AMJust wanted to share a word of warning, as Crutchfield has a seemingly friendly policy regarding returns. However, if you have as little as three returns inn a six year period, even if each unit was clearly defective and properly documented and approved as such by Crutchfield, they will cut you off. In the last six years, I had three returns (all defective, all returned in like new condition in less than a week each time) and today I got a "friendly" call today that I instead shop locally. I asked how that would help me determine if a product was defective and the guy had no answer. He didn't even have the guts to tell me straight that I would no longer be able to order from them, I had to ask him directly. Only then did he admit it. So I wanted to warn you guys about this.
Quote from: Spotted Horses on November 27, 2023, 08:17:36 PMOut of curiosity, you made three returns out of how many orders in total?
Quote from: Pohjolas Daughter on November 28, 2023, 08:25:40 AMThat's what I was wondering. That, and what all George has purchased from them--just to be fair to them (Crutchfield).I'm curious now as to what a friend of mine's experiences have been like with them (as I'm pretty sure that he's ordered from them in the past). I'll have to ask him later.PD
Quote from: Spotted Horses on November 28, 2023, 08:52:48 AMCrutchfield isn't unique. A while ago amazon started selling designer clothes and my wife ordered a few things and ended returning a fair fraction (a third, maybe). She got a nasty-gram suggesting that she make her selections more carefully with a veiled threat to close her account. They didn't understand that it is considered normal for such things to have a substantial return rate, since fit and the appearance of the clothes can't be judged well based on web site photos. In any case, she doesn't shop for clothes on amazon anymore.Over ten years I've made perhaps five uneventful orders from Crutchfield (audio equipment).
Quote from: Spotted Horses on November 28, 2023, 08:52:48 AMCrutchfield isn't unique.
Quote from: DavidW on November 28, 2023, 10:16:32 AMI had the same thing happen at Best Buy one year. I bought a blu-ray and it was the wrong one, a coffee maker that was defective and something else that was cheap. They warned me at that point. It was just the number and not the amount because another year I bought and returned a $2k tv without any repercussions whatsoever!!
Quote from: Pohjolas Daughter on November 28, 2023, 10:38:42 AMI wonder how much that has to do with who you deal(t) with on the day and/or changes in policy over time?
Quote from: DavidW on November 28, 2023, 10:46:48 AMIt was triggered by the system, not the person who told me. And I don't think the policy changed. It is the frequency of returns that stores care about.
Quote from: Pohjolas Daughter on November 28, 2023, 09:06:49 AMI can certainly understand re clothing and wanting to do returns. By the way, from what I understand, Amazon no longer allows one to do free returns? Other businesses often have a restocking fee.PD
Quote from: Pohjolas Daughter on November 29, 2023, 05:10:39 AMI would do my best to research first though re equipment.
Quote from: DavidW on November 29, 2023, 06:42:07 AMI think that is a bit disrespectful to George. Buying defective equipment isn't because he failed to do his research.
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