GMG Classical Music Forum

Announcements => GMG News => Topic started by: Dungeon Master on September 05, 2019, 11:08:29 PM

Title: Subscription issues
Post by: Dungeon Master on September 05, 2019, 11:08:29 PM
Some subscribers are reporting that their subscriptions failed to renew properly and that they no longer have subscriber status or privileges. This seems to be a Paypal software issue that I can manually override.
Can anyone who is in this situation post their issue here please and I will endeavour to sort it out.
Title: Re: Subscription issues
Post by: k a rl h e nn i ng on September 06, 2019, 04:08:06 AM
Some subscribers are reporting that their subscriptions failed to renew properly and that they no longer have subscriber status or privileges. This seems to be a Paypal software issue that I can manually override.
Can anyone who is in this situation post their issue here please and I will endeavour to sort it out.


Yes, thanks, Rob!
Title: Re: Subscription issues
Post by: Dungeon Master on September 06, 2019, 04:37:51 AM
Karl, you should be up and running as a subscriber again. Let me know if all is well, or otherwise. Thank you for your long-standing support.
Title: Re: Subscription issues
Post by: k a rl h e nn i ng on September 06, 2019, 09:58:45 AM
Karl, you should be up and running as a subscriber again. Let me know if all is well, or otherwise. Thank you for your long-standing support.

Looks good, Rob. Thanks a million!
Title: Re: Subscription issues
Post by: Brian on December 05, 2019, 09:28:13 AM
Sign me up - PayPal autopayment should have posted on Nov. 30.
Title: Re: Subscription issues
Post by: Dungeon Master on December 05, 2019, 06:13:22 PM
Sign me up - PayPal autopayment should have posted on Nov. 30.

Hi Brian - your account is sorted now. Apologies for the problem.

Title: Re: Subscription issues
Post by: Dungeon Master on December 05, 2019, 06:13:31 PM
Apparently I need to completely re-vamp my Paypal account - they changed their functionality and subscriptions are not being processed automatically.

I would advise not taking out new subscriptions or renewing until I get it sorted.

cheers
Rob
Title: Re: Subscription issues
Post by: Brian on December 06, 2019, 11:24:26 AM
Hi Brian - your account is sorted now. Apologies for the problem.
Cheers, sir!
Title: Re: Subscription issues
Post by: Brian on January 09, 2021, 02:01:02 PM
Sign me up - PayPal autopayment should have posted on Nov. 30.
Same story this year - should have gone through recently - I only ask because I'm terrible about clearing out PMs  ;D ;D
Title: Re: Subscription issues
Post by: Dungeon Master on January 31, 2021, 06:14:15 PM
Same story this year - should have gone through recently - I only ask because I'm terrible about clearing out PMs  ;D ;D

Again, my apologies Brian. I can't sort out the Paypal issue to automatically renew annual subscriptions. I think monthly subscriptions are working OK.

 I have manually renewed you until Dec 31.

cheers
Rob
Title: Re: Subscription issues
Post by: Brian on February 04, 2021, 12:09:59 PM
Again, my apologies Brian. I can't sort out the Paypal issue to automatically renew annual subscriptions. I think monthly subscriptions are working OK.

 I have manually renewed you until Dec 31.

cheers
Rob
Thanks! Anything I should do to switch to monthly next time? What appears to happen from my perspective is that Paypal takes the annual subscription $ automatically, and then the forum doesn't "notice".